Privacy Policy
Your privacy matters.
This Privacy Policy explains how Sherwood Insurance Solutions LLC collects, uses, and protects information submitted through enrollwithjoanne.com in connection with Saint Anselm student health insurance education, enrollment support, webinar registration, and related communications.
1. Information we collect
We may collect information that you voluntarily provide through this website, its forms, and related communications, including:
- Your name, email address, phone number, and mailing information
- Your date of birth and other identifying details needed for enrollment support
- Student status, school-related information, and requested effective date
- Household and income-related information when needed to evaluate coverage options or possible financial assistance
- Webinar registration details and form-submission history
- Communication preferences, including whether you choose to receive SMS text messages
2. How we use your information
We may use the information you provide to:
- Respond to your request and provide enrollment assistance
- Help evaluate health insurance options and possible financial assistance
- Register you for educational webinars or enrollment sessions
- Send confirmations, reminders, updates, and requested follow-up communications
- Coordinate enrollment-related information with the Health Insurance Marketplace, insurance carriers, and Saint Anselm College when appropriate
- Maintain records required for operational, compliance, and regulatory purposes
3. SMS text messaging privacy
When you voluntarily opt in to receive SMS messages, Sherwood Insurance Solutions LLC may send non-marketing text messages related to Saint Anselm student health insurance.
These messages may include:
- Intake confirmations and enrollment updates
- Webinar reminders after registration
- Requests for additional enrollment information
- Enrollment deadline reminders
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent is optional and is not required to submit a form or receive enrollment assistance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Sherwood Insurance Solutions LLC does not purchase, rent, or use third-party or affiliate lead lists for SMS messaging.
4. How we share information
We do not sell your personal information. Information may be shared only when needed to provide the services you requested, support enrollment, operate our systems, or meet legal and regulatory obligations.
This may include sharing information with:
- Insurance carriers and enrollment platforms
- The Health Insurance Marketplace and related enrollment systems
- Saint Anselm College for appropriate enrollment-status coordination
- Technology and service providers that support our website, CRM, forms, customer service, enrollment support, email, SMS, and message-delivery systems
- Government, legal, or regulatory authorities when required by law
Service providers may receive only the information reasonably necessary to perform services on our behalf. They are not authorized to use SMS opt-in information or consent for their own marketing or promotional purposes.
5. Cookies and website usage information
This website may use cookies, analytics tools, and similar technologies to support website functionality, understand site performance, and improve the user experience.
These tools may collect limited technical information such as browser type, device type, pages visited, and general interaction data.
6. Data retention and protection
We retain information for as long as reasonably necessary to provide services, support enrollment, maintain compliance records, resolve disputes, and meet applicable legal or regulatory obligations.
We use reasonable administrative, technical, and organizational safeguards to help protect the information submitted through this website.
7. Your choices
You may:
- Choose whether to provide optional information
- Choose whether to opt in to SMS messages
- Opt out of SMS messages by replying STOP
- Request SMS assistance by replying HELP
- Contact us to request an update or correction to your information
8. Third-party links
This website may contain links to third-party websites, enrollment platforms, insurance carriers, webinar services, or other resources.
We are not responsible for the privacy practices, security, or content of third-party websites. Please review their policies separately.
9. Changes to this policy
We may update this Privacy Policy when our services, systems, or legal obligations change. Updates will be posted on this page with a revised effective date.
10. Contact us
Contact Sherwood Insurance Solutions LLC with questions about this Privacy Policy or the information you submitted.
๐ Your information is used only for enrollment support, eligibility review, requested communications, and related administrative purposes.